Shipping

We are export specialists, so can assist in shipping items MOST places in the world. There are restrictions on some products to specific locations, and some products cannot be shipped to international destinations at all. It is the buyer’s responsibility to ensure that any item purchased can be legally imported into that country. When you place an order, our shopping cart system will estimate shipping costs based on the weight (or volumetric weight for overseas shipping) of the item and your location. As this is not a comprehensive system, we reserve the right to request further payment if the quoted postage costs do not meet the actual costs. As well as this, if you find that a quoted shipping cost is excessive, please feel free to contact us before completing your purchase for an accurate quote.

Dispatch

We endeavour to dispatch all items within 1 working day of order. Stocked items are usually dispatched on the same day if the order is made before 1pm. Due to stock levels and work load we cannot guarantee dispatch times. The quoted courier delivery time is from the point of dispatch I.E 24 Hour Service is from the point the items are collected not from the point of ordering. We will not be held liable for any shipping costs, labour charges or consequential losses incurred due to delayed items. If an item is urgent, please contact us before placing the order to check stock and dispatch time.

Taxes / Duties

The Shipping estimate DOES NOT include any Import Tax, VAT or Duties you may be liable to pay upon import into your country. It is the buyers responsibility to pay these charges upon import and to adequately research such charges BEFORE purchasing any items. If import duties are not paid, the item may be returned back to us. The initial shipping costs and any extra charges we incur as a result of this will be deducted from any refund made to you. All shipping costs covers the shipping charges only, this does not include any Customs Charges which are levied by your government.

If you are liable for any Customs Charges / Duties the courier company will contact via phone, email or send a letter. Once these have been paid the parcel will still be delivered to you door.